How to book a taxi online in a couple of minutes
To order a taxi online in Kyiv, open flytaxi.com.ua and fill in the booking form on the homepage. It takes under two minutes: enter your pickup address, your destination, pick a car class, and press "Order". A car arrives in 5 to 10 minutes on average once your booking is confirmed.
The form is available around the clock, no account and no phone call to a dispatcher needed. If you're used to booking a taxi by phone, the difference here is that you don't have to spell out an address to an operator, the form shows you the fare before you even confirm the booking.
Step by step: filling in the form
Step 1. Enter your pickup address
In the first field, type where the car should pick you up. As you type a street name, the form suggests matching addresses with house numbers, pick the right one from the list to avoid typos.
Step 2. Enter your destination
The second field works the same way for where you're going. If you need to make a stop along the way, mention it in the comment field, the form doesn't have a separate field for extra stops.
Step 3. Choose a car class
Below the addresses, the form shows available car classes with a price for your specific route: economy, comfort, business, or minivan. The price is fixed at booking and won't change during the ride unless the route itself changes.
Step 4. Choose a pickup time
By default the form offers the nearest available car. If you need the taxi at a specific time, switch to pre-booking and set a date and time.
Step 5. Add a comment if needed
The comment field is optional, but it solves most address problems before they happen. This is where to put an entrance number, a landmark by the door, an office floor, whether there is a barrier or an intercom, or a request to call ahead. The driver sees this text as soon as they accept the booking.
Step 6. Choose a payment method
Pick cash, card payment to the driver, or online payment directly in the form. You can still message the driver to change the payment method before they arrive.
Step 7. Press "Order"
Once you submit, the system looks for an available driver near your pickup address and shows a live search status on screen.
How to describe your pickup address so the driver finds you first time
The most common reason for a delayed pickup is a driver who can't locate the address. A few tips help avoid that.
- Include the full house number with any letter suffix, for example "22a", not just "22". Many Kyiv buildings share a base number with a letter added for a specific block.
- If the building sits deep inside a courtyard or has several sections (common in Soviet-era housing blocks), note the entrance or section number in the comment.
- For large residential complexes, add a landmark: a shop name, a gate, a playground near the correct entrance.
- If you're being picked up somewhere without an exact address, a park, an embankment, an industrial area, describe the nearest landmark as specifically as possible in the comment.
- Check the pin on the map in the form, autocomplete sometimes places it on a neighbouring building, and you can drag it manually.
Choosing a car class and pickup time
The car class you pick in the form affects the price and the type of car sent.
- Economy, the cheapest option, fine for everyday trips around the city.
- Comfort, a newer, roomier car, good for luggage or an airport run.
- Business, a higher tier of car and driver.
- Minivan, for groups of more than four or a lot of luggage.
You can leave the pickup time as "as soon as possible" and the system will match you with the nearest available driver right after booking. For anything time-sensitive, a flight, a train, a meeting, pre-book instead: set the exact date and time in the form, and a driver is assigned closer to that time.
What happens after you submit the form
As soon as you press "Order", the screen shows a live status while the system finds a driver. Once a driver accepts, the form displays their name, phone number, car model and plate, plus an estimated arrival time. This updates in real time, so you can track the car as it approaches your pickup point.
If the driver has a question about the address, they may call the phone number you entered in the form, so make sure it's a working number.
How to change or cancel a booking
If your plans change, you can cancel or edit the booking directly from the order status screen while the driver is still on the way. Changing the destination once the driver already has you in the car is done verbally, the driver adjusts the route on the spot. If you need to cancel before the driver arrives, do it as early as possible so the car can be offered to another nearby passenger.
Common mistakes when filling in the form
- An incomplete address without a house number, forcing the driver to rely on map geolocation alone, which isn't always precise.
- A missing or incorrect phone number, so the driver can't call if they need to confirm the location.
- Picking an address without checking the map, autocomplete sometimes matches a similarly named street nearby.
- Leaving the comment field empty for non-standard addresses, courtyards, industrial areas, or venues inside shopping malls.
- Confusing "as soon as possible" with pre-booking, which can make the wait longer than expected.
Do you need to register to book
No, the form on flytaxi.com.ua doesn't require creating an account. A phone number and the two addresses are enough, the booking goes through immediately. Prices throughout the form are shown in Ukrainian hryvnia (UAH). If you'd rather book from your phone, FlyTaxi also has a dedicated mobile app, covered in a separate guide on the site.
Часті запитання
How long does it take to book a taxi through the website form?
Filling in the form takes one to two minutes, and the car typically arrives 5 to 10 minutes after your booking is confirmed.
Do I see the price before confirming the booking?
Yes, once you enter both addresses and pick a car class, the form shows a fixed fare in Ukrainian hryvnia before you submit the order.
What if the driver can't find my pickup address?
Enter the full house number including any letter suffix, and add a landmark or entrance number in the comment field when booking.
Can I book a taxi in advance for a specific time?
Yes, the form has a pre-booking option where you select a date and exact pickup time.
Do I need to create an account to book online?
No, no account is required, just a phone number and the two addresses in the booking form.